Integrated service processes, from the initial installation of the product to the operations covered by the warranty, failure reporting and spare parts supply, increase the customer's loyalty to the brand.
As Hamme Makine, we attach great importance to customer satisfaction from production to the end user.
Domestic Market Service Network
Our main responsibility is to ensure the flawless operation of every machine delivered with the awareness that it starts after sales. After-sales customer satisfaction is made by our teams with on-site visits 1 month later. Machine performance is evaluated and customer satisfaction is measured.
First service intervention is carried out within a maximum of 2 working days with 6 Domestic Special Service Centers and Mobile Service Teams authorized in Turkey. Service is provided with 96% customer satisfaction.
International Market Service Network
There are 9 different service points in Germany, Belgium, Bulgaria, Algeria, Netherlands, Israel, Italy, Colombia and Russia. Service operations of our products have been facilitated with the Spare Parts Catalog, Maintenance User Manual, Assembly Instruction and Test Procedures.